Need help from someone fluent in japanese. Please!

[littlesebastien.livejournal.com]

I'm in the middle of a customer service nightmare with Bodyline and the mis-communication between me and them has gotten to a ridiculous point because I don't speak/write japanese. I tried using a translator site but it is not helping the situation at all.
I need someone who can write clear accurate japanese to help me communicate my customer service problem to them. Otherwise, I'm stuck in this email loop from hell that has been going on for a month.

What it comes down to is two items were missing when a group order package arrived over a month ago. Items that were definitely paid for. I'm obviously not ok with paying for a dress,etc that never arrived.

Help ?!!


Please don't reply telling me to open a paypal dispute. We opened one and got zero reply or help from paypal.