QutieLand customer service question

[cakemo.livejournal.com]

Back in October I tried using QutieLand for the first time. I ordered Infanta's Frozen World JSK in navy.
When I ordered it their site said "In stock", they accepted my order and I paid straight away but more than a month later my order still says "waiting for stock confirmation".
I've tried contacting them multiple times asking if everythings okay but I've had no response. It's been over a week since I sent the first email asking for an update.

Does anyone have any experience with QutieLand's customer service? Do they usually not update their "watch your order" page?
This dress now says "Out of stock" on their website so I'm getting worried