Question! Ordering from Baby?

[sputnikradio.livejournal.com]

So uh, I'm not sure if it's this is the right place to post this and this is my first post here, and I'm not very familiar with LJ so if I do something wrong tell me lol.

So, right now my issue is ordering from Baby. I'm relatively new to lolita and the only "brand" I've bought before is from Bodyline so I was really excited to purchase something from BtSSB, but I'm having some issues.

First, I tried mail ordering the item via email, and they kept on telling me to resend the email bladiblabla. The third time I sent the email, they replied that I can only use the shopping cart for sale items. Ok, fair enough.

So I go to the item, fill out the information (size, color, etc) and click the big pink button that says "ADD" at the bottom. It then sends me to a pink box with Japanese in it which according to Google Translate says they're sold out.

Only problem is, on the main page of the product, it states the color/sizes that they're sold out of. The color/size I want isn't sold out.

I then tried it with a bunch of other products on the site, and the same thing happens! Two of my friends tried it when I told them about it, and one of them said it did the same thing to her.

I already asked /cgl/ and they had no idea what was going on, I've tried emailing Baby about it and they just say to try to order it again. This has been going on for the past 2 weeks and I'm really sort of disappointed, because I was really looking forward to getting the product. :/

By the way the thing I'm trying to buy is http://www.babyssb.co.jp/shopping/baby/shoes/BABYSale-845.html in PinkxOffwhite in L.

Any help would be appreciated, and once again if I did something wrong, let me know because I'm clueless! <3